Disclaimers & Privacy Policy

CUSTOMER CARE
We will make all possible efforts to provide exceptional customer service. We understand what it's like to not have your voice heard for just for being you. We want to be a part of your self-care journey every step of the way, and that includes taking care of you. We love feedback so go ahead and contact us with questions or concerns. 
WHOLESALE INQUIRIES
Are you a brick and mortar or other online store and would like to carry our brand? Awesome! Reach out to us at info@altcosmetics.ca to read about the perks of being an ALT. Wholesaler!
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- eTransfer
- Sezzled (Buy Now Pay Later)
PRIVACY & SAFETY
What type of information do we collect?
We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect this information?
When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect this information?
We collect such Non-personal and Personal Information for the following purposes:
  1. To provide and operate the Services;
  2. To provide our Users with ongoing customer assistance and technical support;
  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
  5. To comply with any applicable laws and regulations
How do we store, use, share, and disclose this information
Our company is hosted on the Shopify.com platform. Shopify.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Shopify’s data storage, databases, and general Shopify.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by shopify.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.
How do we use cookies and other tracking tools?
We use applications through the shopify app store such as google analytics for internal business purposes only. As these are external services, such practices are not covered by this Privacy Policy.
How can visitors withdraw consent?
If you don’t want us to process your data anymore, please contact us at info@altcosmetics.ca or send us mail to: P.O Box 617 Tofield, Alberta T0B4J0
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Last updated March 6th 2021
Questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@altcosmetics.ca  or send us mail to: P.O Box 617 Tofield, Alberta T0B4J0
 

ABOUT US

Alternative Cosmetics is a luxury bath and body company that produces high quality bath and skin care products made locally in Edmonton Alberta. 

We’ve always believed in the idea that what we put onto our skin should always be of extremely high quality. As it should be!  Everyone’s face and body are a work of art and we wanted to create magical products that help you get in the mood and go nude.

It's SO important to take even just a few minutes a day to take care of your mental, emotional, and physical health. Whether it's taking a long hot bath, or sparking up that joint after the kids have gone to bed, our goal is to create products that help induce you to crack down and love your soul, body and mind.

Through countless hours of research and experimentation with different formulas, we came across the incredible properties of hemp. Hemp, which is a strain of the Cannabis Sativa plant, has specific natural oils that are not produced by the body, but are fundamental in skin health, helping with aging skin, moderating oil production and keeping the face and body at a perfect moisture.

We pride ourselves in using professional developed recipes containing only skin nourishing goodness. Free from sulphates, parabens and vegan friendly options!

You'll notice every single product that comes into our hands infused with love. We feel it's equally as important for us to work with  and partner with suppliers  and companies who share the same values as we do.

So here we are. Don’t take our word for it, try it yourself. If you love it like we do, tell someone about it. If not, we don’t blame you. Some secrets are best kept for ourselves.

CANNABIS INFUSED BATH BOMBS COMING SOON!

  • FOUNDER

    Meet Celine, the CEO and Founder, a sassy and lil' badassy self-care enthusiast who shares her love for all things self love and cannabis. As a busy mom of 4 who started this company knitting baby hats to keep herself busy after the birth of her first child, Alternative Cosmetics then evolved from a small knitting hobby, to making soap in her kitchen to now one of Edmonton's top bath and body brands.

  • SHOP BITCH

    Next is Cory, Celine's husband who plays a crutial part in our packaging and delivery department. You can find him packaging our products and your orders.

  • ASSISTANT

    Meet Heather, our assistant and brand ambassador. When she is not helping hand making bath bombs or packaging orders, you can find her at social media bringing awareness to cannabis and all things bath!

  • MEDIA CONTENT

    We wouldn't be able to showcase our amazing products without the aid of professional photography done by Monica from Gracious Chaos Photography.